{"xsrfToken":"d4c8cbe762edcc52fb49f090c3b8a3eccc984515_lout","branding":{"id":"6","key":"ma","name":"Mesa de Atención al Cliente","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/15434eb0-f6c5-436c-972f-d861a0b214fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZmFmNzI2MS0zMzMzLTRkOGMtYTEyMS02NzBkMzA5ZWVjZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1NDM0ZWIwLWY2YzUtNDM2Yy05NzJmLWQ4NjFhMGIyMTRmYyI6WyJyZWFkIl19LCJleHAiOjE3MTQxMjg5NTMsIm5iZiI6MTcxNDEyODM1M30.KfJEb8pBd_sPDr3q8comH9Nsyn_XDOwPv83zL64pZCc&client=dfaf7261-3333-4d8c-a121-670d309eecfe&mode=fit","logoId":"15434eb0-f6c5-436c-972f-d861a0b214fc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff9500","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"6","key":"ma","projectId":10034,"serviceDeskId":6,"name":"Mesa de Atención al Cliente","description":"<h4><a name=\"%26iexcl%3BBienvenidoalaMesadeAtenci%26oacute%3BnalCliente%21%5C%5CAqu%26iacute%3Bpodr%26aacute%3Bslevantartussolicitudesutilizandolasopcionesproporcionadas\" target=\"_blank\"></a>¡Bienvenido a la Mesa de Atención al Cliente! <br class=\"atl-forced-newline\"> Aquí podrás levantar tus solicitudes utilizando las opciones proporcionadas</h4>\n<h4><a name=\"Garant%26iacute%3BasyDevolucioneshttps%3A%2F%2Fwww.doto.com.mx%2Freturncenter\" target=\"_blank\"></a><b><a href=\"https://www.doto.com.mx/returncenter\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Garantías y Devoluciones</a></b></h4>\n<h4><a name=\"Facturaci%26oacute%3Bnhttps%3A%2F%2Fwww.doto.com.mx%2Ffacturacion\" target=\"_blank\"></a><b><a href=\"https://www.doto.com.mx/facturacion\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Facturación</a></b></h4>\n<h4><a name=\"Quieroborrarmicuentaendotohttps%3A%2F%2Fdotomx.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F6%2Fgroup%2F78%2Fcreate%2F408\" target=\"_blank\"></a><b><a href=\"https://dotomx.atlassian.net/servicedesk/customer/portal/6/group/78/create/408\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Quiero borrar mi cuenta en doto</a></b></h4>\n<h4><a name=\"PararevisarT%26eacute%3Brminosycondicionesclickaqu%26iacute%3Bhttps%3A%2F%2Fwww.doto.com.mx%2Fterminosycondiciones\" target=\"_blank\"></a>Para revisar Términos y condiciones <b><a href=\"https://www.doto.com.mx/terminos-y-condiciones\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click aquí</a></b></h4>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"453","name":"El Equipo llego con Daño","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"El Equipo llego con Daño","introHtml":"","icon":10507,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[18],"key":""},{"id":"454","name":"Huy me equivoque, me lo cancelan Porfis.","descriptionHtml":"","callToAction":"Huy me equivoque, me lo cancelan Porfis.","introHtml":"","icon":10507,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[17],"key":""},{"id":"455","name":"La guía dice que se retorno.","descriptionHtml":"","callToAction":"La guía dice que se retorno.","introHtml":"","icon":10498,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[17],"key":""},{"id":"456","name":"La guía no se mueve y ya paso la fecha que prometieron","descriptionHtml":"","callToAction":"La guía no se mueve y ya paso la fecha que prometieron","introHtml":"","icon":10483,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[17],"key":""},{"id":"457","name":"Lo que me llego no es lo que pedí o alguien saco mi producto.","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"Lo que me llego no es lo que pedí o alguien saco mi producto.","introHtml":"","icon":10630,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[18],"key":""},{"id":"552","name":"Línea dotofon","descriptionHtml":"","callToAction":"Línea dotofon","introHtml":"<p>dotofon</p>","icon":10625,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[106],"key":""},{"id":"458","name":"Me falto un Articulo","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"Me falto un Articulo","introHtml":"","icon":10631,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[18],"key":""},{"id":"459","name":"Mi guía dice entregado pero yo no lo recibí","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"Mi guía dice entregado pero yo no lo recibí","introHtml":"","icon":10635,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[17],"key":""},{"id":"449","name":"No me ha llegado mi guía","descriptionHtml":"","callToAction":"No me ha llegado mi guía","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[17],"key":""},{"id":"462","name":"No metí mi descuento, me lo pueden Cancelar.","descriptionHtml":"","callToAction":"No metí mi descuento, me lo pueden Cancelar.","introHtml":"","icon":10635,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[17],"key":""},{"id":"463","name":"Paquetería dice que se lo robaron o se perdió.","descriptionHtml":"","callToAction":"Paquetería dice que se lo robaron o se perdió.","introHtml":"","icon":10635,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[17],"key":""},{"id":"408","name":"Quiero borrar mi cuenta en doto","descriptionHtml":"","callToAction":"Quiero borrar mi cuenta en doto","introHtml":"","icon":10754,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10754","groups":[108],"key":""},{"id":"553","name":"Recibí un producto diferente al que pedí; varía en modelo, color o capacidad","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"Recibí un producto diferente al que pedí; varía en modelo, color o capacidad","introHtml":"","icon":10630,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[18],"key":""},{"id":"466","name":"Ya Me arrepentí, mejor me la cancelan por fa","descriptionHtml":"","callToAction":"Ya Me arrepentí, mejor me la cancelan por fa","introHtml":"","icon":10618,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[17],"key":""},{"id":"467","name":"Ya tardo mucho mejor cancélenla.","descriptionHtml":"","callToAction":"Ya tardo mucho mejor cancélenla.","introHtml":"","icon":10630,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[17],"key":""},{"id":"450","name":"Ya Tengo Guía, pero no se entrega a la paquetería","descriptionHtml":"","callToAction":"Ya Tengo Guía, pero no se entrega a la paquetería","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[17],"key":""},{"id":"94","name":"Algo salió mal y quiero Cambiar mi Factura","descriptionHtml":"<h5><a name=\"%26iexcl%3BSOLOSEPUEDEFACTURARELMONTOPAGADO%21\" target=\"_blank\"></a><b>¡SOLO SE PUEDE FACTURAR EL MONTO PAGADO!</b></h5>\n<h5><a name=\"%28on%29Sihasefectuadoelpagoconuncup%26oacute%3Bn%2Cnoesposiblefacturarlo.%28on%29%29\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Si has efectuado el pago con un cupón, no es posible facturarlo. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\">)</h5>","callToAction":"Algo salió mal y quiero Cambiar mi Factura","introHtml":"","icon":10670,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[],"key":""},{"id":"451","name":"Algo salió mal y quiero Cambiar mi Factura","descriptionHtml":"<h5><a name=\"%26iexcl%3BSOLOSEPUEDEFACTURARELMONTOPAGADO%21\" target=\"_blank\"></a><b>¡SOLO SE PUEDE FACTURAR EL MONTO PAGADO!</b></h5>\n<h5><a name=\"%28on%29Sihasefectuadoelpagoconuncup%26oacute%3Bn%2Cnoesposiblefacturarlo.%28on%29%29\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Si has efectuado el pago con un cupón, no es posible facturarlo. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\">)</h5>","callToAction":"Algo salió mal y quiero Cambiar mi Factura","introHtml":"","icon":10466,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"290","name":"Algo salió mal y quiero Cambiar mi Factura.","descriptionHtml":"","callToAction":"Algo salió mal y quiero Cambiar mi Factura.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"278","name":"Compensaciones","descriptionHtml":"","callToAction":"Compensaciones","introHtml":"","icon":10631,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[],"key":""},{"id":"283","name":"Compensaciones","descriptionHtml":"","callToAction":"Compensaciones","introHtml":"","icon":10483,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"469","name":"Compensaciones.","descriptionHtml":"","callToAction":"Compensaciones.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"97","name":"Compre el año pasado, ya no puedo facturar ¿cierto?","descriptionHtml":"<h5><a name=\"%26iexcl%3BSOLOSEPUEDEFACTURARELMONTOPAGADO%21\" target=\"_blank\"></a><b>¡SOLO SE PUEDE FACTURAR EL MONTO PAGADO!</b></h5>\n<h5><a name=\"%28on%29Sihasefectuadoelpagoconuncup%26oacute%3Bn%2Cnoesposiblefacturarlo.%28on%29\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Si has efectuado el pago con un cupón, no es posible facturarlo. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h5>","callToAction":"Compre el año pasado, ya no puedo facturar ¿cierto?","introHtml":"","icon":10670,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[],"key":""},{"id":"470","name":"Compre el año pasado, ya no puedo facturar ¿cierto?","descriptionHtml":"<h5><a name=\"%26iexcl%3BSOLOSEPUEDEFACTURARELMONTOPAGADO%21\" target=\"_blank\"></a><b>¡SOLO SE PUEDE FACTURAR EL MONTO PAGADO!</b></h5>\n<h5><a name=\"%28on%29Sihasefectuadoelpagoconuncup%26oacute%3Bn%2Cnoesposiblefacturarlo.%28on%29\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Si has efectuado el pago con un cupón, no es posible facturarlo. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h5>","callToAction":"Compre el año pasado, ya no puedo facturar ¿cierto?","introHtml":"","icon":10466,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"291","name":"Compre el año pasado, ya no puedo facturar ¿cierto?.","descriptionHtml":"","callToAction":"Compre el año pasado, ya no puedo facturar ¿cierto?.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"548","name":"Detención de envió por PF","descriptionHtml":"","callToAction":"Detención de envió por PF","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"384","name":"Devolución o garantía con daño por paquetería","descriptionHtml":"","callToAction":"Devolución o garantía con daño por paquetería","introHtml":"","icon":10748,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10748","groups":[],"key":""},{"id":"471","name":"Devolución o garantía con daño por paquetería.","descriptionHtml":"","callToAction":"Devolución o garantía con daño por paquetería.","introHtml":"","icon":10478,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"385","name":"Devolución o garantía con daño por paquetería.","descriptionHtml":"","callToAction":"Devolución o garantía con daño por paquetería.","introHtml":"","icon":10749,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10749","groups":[],"key":""},{"id":"386","name":"Devolución o garantía con daño por paquetería..","descriptionHtml":"","callToAction":"Devolución o garantía con daño por paquetería..","introHtml":"","icon":10750,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10750","groups":[],"key":""},{"id":"380","name":"Devolución o garantía con sustracción por paquetería","descriptionHtml":"","callToAction":"Devolución o garantía con sustracción por paquetería","introHtml":"","icon":10744,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""},{"id":"472","name":"Devolución o garantía con sustracción por paquetería.","descriptionHtml":"","callToAction":"Devolución o garantía con sustracción por paquetería.","introHtml":"","icon":10635,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[],"key":""},{"id":"381","name":"Devolución o garantía con sustracción por paquetería.","descriptionHtml":"","callToAction":"Devolución o garantía con sustracción por paquetería.","introHtml":"","icon":10745,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"383","name":"Devolución o garantía con sustracción por paquetería..","descriptionHtml":"","callToAction":"Devolución o garantía con sustracción por paquetería..","introHtml":"","icon":10747,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10747","groups":[],"key":""},{"id":"387","name":"Devolución o garantía entrega por paquetería no reconocida","descriptionHtml":"","callToAction":"Devolución o garantía entrega por paquetería no reconocida","introHtml":"","icon":10751,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10751","groups":[],"key":""},{"id":"473","name":"Devolución o garantía entrega por paquetería no reconocida.","descriptionHtml":"","callToAction":"Devolución o garantía entrega por paquetería no reconocida.","introHtml":"","icon":10490,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"388","name":"Devolución o garantía entrega por paquetería no reconocida.","descriptionHtml":"","callToAction":"Devolución o garantía entrega por paquetería no reconocida.","introHtml":"","icon":10752,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10752","groups":[],"key":""},{"id":"389","name":"Devolución o garantía entrega por paquetería no reconocida..","descriptionHtml":"","callToAction":"Devolución o garantía entrega por paquetería no reconocida..","introHtml":"","icon":10753,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10753","groups":[],"key":""},{"id":"535","name":"Devolución por estética","descriptionHtml":"","callToAction":"Devolución por estética","introHtml":"","icon":10468,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"547","name":"DICTAMEN EXTRAORDINARIO APROBADO POR DIRECCIÓN","descriptionHtml":"","callToAction":"DICTAMEN EXTRAORDINARIO APROBADO POR DIRECCIÓN","introHtml":"","icon":10480,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"92","name":"El equipo llego con Daño","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"El equipo llego con Daño","introHtml":"","icon":10674,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"378","name":"El equipo llego con Daño","descriptionHtml":"","callToAction":"El equipo llego con Daño","introHtml":"","icon":10504,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"292","name":"El equipo llego con Daño.","descriptionHtml":"","callToAction":"El equipo llego con Daño.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"414","name":"El equipo llegó maltratado, con golpes o daño físico","descriptionHtml":"","callToAction":"El equipo llegó maltratado, con golpes o daño físico","introHtml":"","icon":10632,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""},{"id":"474","name":"El Equipo llegó maltratado, con golpes o daño físico.","descriptionHtml":"","callToAction":"El Equipo llegó maltratado, con golpes o daño físico.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"85","name":"El producto presenta una falla","descriptionHtml":"","callToAction":"El producto presenta una falla","introHtml":"","icon":10674,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"475","name":"El Producto presenta una falla.","descriptionHtml":"","callToAction":"El Producto presenta una falla.","introHtml":"","icon":10487,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"287","name":"El producto presenta una falla.","descriptionHtml":"","callToAction":"El producto presenta una falla.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"372","name":"El producto presenta una falla..","descriptionHtml":"","callToAction":"El producto presenta una falla..","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"90","name":"En la descripción decía otra cosa mejor lo devuelvo","descriptionHtml":"","callToAction":"En la descripción decía otra cosa mejor lo devuelvo","introHtml":"","icon":10674,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"375","name":"En la descripción decía otra cosa mejor lo devuelvo","descriptionHtml":"","callToAction":"En la descripción decía otra cosa mejor lo devuelvo","introHtml":"","icon":10504,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"476","name":"En La descripción decía otra cosa mejor lo devuelvo.","descriptionHtml":"","callToAction":"En La descripción decía otra cosa mejor lo devuelvo.","introHtml":"","icon":10483,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"288","name":"En la descripción decía otra cosa mejor lo devuelvo.","descriptionHtml":"","callToAction":"En la descripción decía otra cosa mejor lo devuelvo.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"88","name":"Esto no es lo que yo pedí","descriptionHtml":"","callToAction":"Esto no es lo que yo pedí","introHtml":"","icon":10674,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"477","name":"Esto no es lo que yo pedí.","descriptionHtml":"","callToAction":"Esto no es lo que yo pedí.","introHtml":"","icon":10471,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"370","name":"Esto no es lo que yo pedí.","descriptionHtml":"","callToAction":"Esto no es lo que yo pedí.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"371","name":"Esto no es lo que yo pedí..","descriptionHtml":"","callToAction":"Esto no es lo que yo pedí..","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"545","name":"Gane una dinámica y no se me han asignado mis dotopoints","descriptionHtml":"","callToAction":"Gane una dinámica y no se me han asignado mis dotopoints","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"422","name":"Gane una dinámica y no se me han asignado mis dotopoints","descriptionHtml":"","callToAction":"Gane una dinámica y no se me han asignado mis dotopoints","introHtml":"","icon":10706,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""},{"id":"320","name":"Gane una dinámica y no se me han asignado mis dotopoints.","descriptionHtml":"","callToAction":"Gane una dinámica y no se me han asignado mis dotopoints.","introHtml":"","icon":10707,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[],"key":""},{"id":"325","name":"Gane una dinámica y no se me han asignado mis dotopoints..","descriptionHtml":"","callToAction":"Gane una dinámica y no se me han asignado mis dotopoints..","introHtml":"","icon":10708,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[],"key":""},{"id":"546","name":"Garantías Pruebas","descriptionHtml":"","callToAction":"Garantías Pruebas","introHtml":"","icon":10485,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"284","name":"Garantías y Devoluciones","descriptionHtml":"<h1><a name=\"%28on%29Garant%26iacute%3BasyDevoluciones%28on%29\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Garantías y Devoluciones</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h1>\n<h2><a name=\"%28flagoff%29Paraingresartudevoluci%26oacute%3Bnogarant%26iacute%3Badebesingresaralsiguienteapartado\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/flag_grey.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Para ingresar tu devolución o garantía debes ingresar al siguiente apartado</b></h2>\n<h2><a name=\"https%3A%2F%2Fwww.doto.com.mx%2Freturncenter\" target=\"_blank\"></a><a href=\"https://www.doto.com.mx/returncenter\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.doto.com.mx/returncenter</a></h2>","callToAction":"Garantías y Devoluciones","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"74","name":"Huy me equivoque, me lo cancelan Porfis","descriptionHtml":"","callToAction":"Huy me equivoque, me lo cancelan Porfis","introHtml":"","icon":10673,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10673","groups":[],"key":""},{"id":"293","name":"Huy me equivoque, me lo cancelan Porfis.","descriptionHtml":"","callToAction":"Huy me equivoque, me lo cancelan Porfis.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"79","name":"La guía dice que se retorno","descriptionHtml":"","callToAction":"La guía dice que se retorno","introHtml":"","icon":10672,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"294","name":"La guía dice que se retorno.","descriptionHtml":"","callToAction":"La guía dice que se retorno.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"81","name":"La guía no se mueve y ya paso la fecha que prometieron","descriptionHtml":"","callToAction":"La guía no se mueve y ya paso la fecha que prometieron","introHtml":"","icon":10672,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"295","name":"La guía no se mueve y ya paso la fecha que prometieron.","descriptionHtml":"","callToAction":"La guía no se mueve y ya paso la fecha que prometieron.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"101","name":"La verdad lo descompuse y quiero pagar yo la reparacion","descriptionHtml":"","callToAction":"La verdad lo descompuse y quiero pagar yo la reparacion","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"478","name":"La verdad lo descompuse y quiero pagar yo la reparacion","descriptionHtml":"","callToAction":"La verdad lo descompuse y quiero pagar yo la reparacion","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"86","name":"La verdad no me gusto","descriptionHtml":"","callToAction":"La verdad no me gusto","introHtml":"","icon":10674,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"479","name":"La verdad no me gusto.","descriptionHtml":"","callToAction":"La verdad no me gusto.","introHtml":"","icon":10502,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[],"key":""},{"id":"274","name":"La verdad no me gusto.","descriptionHtml":"","callToAction":"La verdad no me gusto.","introHtml":"","icon":10470,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"373","name":"La verdad no me gusto..","descriptionHtml":"","callToAction":"La verdad no me gusto..","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"275","name":"Lo que me llego no es lo que pedí o alguien saco mi producto","descriptionHtml":"","callToAction":"Lo que me llego no es lo que pedí o alguien saco mi producto","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"83","name":"Parece que alguien saco mi producto y metió un Boing","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"Parece que alguien saco mi producto y metió un Boing","introHtml":"","icon":10672,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"89","name":"Me arrepentí de la compra prefiero devolver","descriptionHtml":"","callToAction":"Me arrepentí de la compra prefiero devolver","introHtml":"","icon":10672,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"480","name":"Me arrepentí de la compra prefiero devolver.","descriptionHtml":"","callToAction":"Me arrepentí de la compra prefiero devolver.","introHtml":"","icon":10484,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"369","name":"Me arrepentí de la compra prefiero devolver.","descriptionHtml":"","callToAction":"Me arrepentí de la compra prefiero devolver.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"374","name":"Me arrepentí de la compra prefiero devolver..","descriptionHtml":"","callToAction":"Me arrepentí de la compra prefiero devolver..","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"82","name":"Me falto un Articulo","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"Me falto un Articulo","introHtml":"","icon":10675,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[],"key":""},{"id":"296","name":"Me falto un Articulo.","descriptionHtml":"","callToAction":"Me falto un Articulo.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"96","name":"Mi compra tiene mas de 30 días y no puedo facturar","descriptionHtml":"","callToAction":"Mi compra tiene mas de 30 días y no puedo facturar","introHtml":"","icon":10670,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[],"key":""},{"id":"407","name":"Mi compra tiene mas de 30 días y no puedo facturar","descriptionHtml":"","callToAction":"Mi compra tiene mas de 30 días y no puedo facturar","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"481","name":"Mi compra tiene mas de 30 días y no puedo facturar","descriptionHtml":"","callToAction":"Mi compra tiene mas de 30 días y no puedo facturar","introHtml":"","icon":10634,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""},{"id":"482","name":"Mi cupón de descuento no se aplico","descriptionHtml":"","callToAction":"Mi cupón de descuento no se aplico","introHtml":"","icon":10707,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[],"key":""},{"id":"425","name":"Mi cupón de descuento no se aplico","descriptionHtml":"","callToAction":"Mi cupón de descuento no se aplico","introHtml":"","icon":10706,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""},{"id":"319","name":"Mi cupón de descuento no se aplico","descriptionHtml":"","callToAction":"Mi cupón de descuento no se aplico","introHtml":"","icon":10708,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[],"key":""},{"id":"327","name":"Mi cupón de descuento no se aplico.","descriptionHtml":"","callToAction":"Mi cupón de descuento no se aplico.","introHtml":"","icon":10707,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[],"key":""},{"id":"326","name":"Mi cupón de descuento no se aplico..","descriptionHtml":"","callToAction":"Mi cupón de descuento no se aplico..","introHtml":"","icon":10706,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""},{"id":"84","name":"Mi guía dice entregado pero yo no lo recibí","descriptionHtml":"<h3><a name=\"%28on%29Esdesumaimportanciaparaquepodamosprocedercontuaclaraci%26oacute%3BnquenoscompartaslaINFORMACI%26Oacute%3BNEIM%26Aacute%3BGENESdemaneracompletayOBLIGATORIAdentrodelasprimeras24hrs.Encasodenocontarcondichainformaci%26oacute%3Bn%2C...\" target=\"_blank\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Es de suma importancia para que podamos proceder con tu aclaración que nos compartas la INFORMACIÓN E IMÁGENES de manera completa y OBLIGATORIA dentro de las primeras 24 hrs. En caso de no contar con dicha información, el proceso podrá ser DECLINADO</b> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></h3>","callToAction":"Mi guía dice entregado pero yo no lo recibí","introHtml":"","icon":10672,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"297","name":"Mi guía dice entregado pero yo no lo recibí.","descriptionHtml":"","callToAction":"Mi guía dice entregado pero yo no lo recibí.","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"543","name":"Mi Saldo de dotopoints no se ve reflejado","descriptionHtml":"","callToAction":"Mi Saldo de dotopoints no se ve reflejado","introHtml":"","icon":10638,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"483","name":"Mi Saldo de dotopoints no se ve reflejado","descriptionHtml":"","callToAction":"Mi Saldo de dotopoints no se ve reflejado","introHtml":"","icon":10707,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[],"key":""},{"id":"318","name":"Mi Saldo de dotopoints no se ve reflejado","descriptionHtml":"","callToAction":"Mi Saldo de dotopoints no se ve reflejado","introHtml":"","icon":10706,"iconUrl":"https://dotomx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""},{"id":"423","name":"Mi Saldo de dotopoints no se ve reflejado","descriptionHtml":"","callToAction":"Mi Saldo de dotopoints no se ve 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